Refund policy

Refund Policy

All sales are final. The FeetyFeel mat is a personal-care item that is used directly against bare skin. For hygiene and sanitary reasons, we cannot accept returns or exchanges once an order has been delivered, and we do not offer refunds for change of mind or for an item that has been used.

Cancellations

Changed your mind? No problem, as long as your order has not shipped yet. You can cancel any order for a full refund up until a tracking number has been issued. Just email viareline@outlook.com with your order number. Once your order has a tracking number, it can no longer be cancelled or changed.

Damaged, defective or incorrect items

If your mat arrives damaged, defective, or you received the wrong item, email us within 7 days of delivery with your order number and a photo of the problem. We will send you a replacement or issue a refund, whichever you prefer. You do not need to send the item back.

Lost packages

If your tracking shows delivered but you did not receive your package, let us know within 7 days. We will open an investigation with the carrier and, if the package is confirmed lost, send a replacement.

Refund timing

Approved refunds go back to your original payment method within 5 to 10 business days.

Your local consumer rights

Nothing in this policy limits any rights you have under the consumer protection laws of your country that cannot be waived.

Contact

Email viareline@outlook.com with your order number and we will reply within 1 business day, Monday through Friday.